Support

Email hello@qunei.ai. A person reads every message, and we reply as quickly as we honestly can.

Connecting your AI

The connect guide walks through connecting Claude step by step, with fixes for the most common snags.

What helps us help you

• The name of your workspace.
• Which ledger you were working in.
• Which bank and which ledger account, if a bank feed is involved.
• What you asked your agent to do, and what came back.

Your agent can help write the report: ask it to describe what it just did and paste that into your email.

Billing questions

Questions about your subscription, an invoice, or the 30-day trial go to the same address. The pricing page explains how the bill is put together: NZ$10 +GST per ledger, per month, for each active ledger in your workspace.

Security

If you believe you have found a vulnerability, email hello@qunei.ai with “Security” in the subject line. We take reports seriously and will respond to you directly. Please give us the chance to fix an issue before writing about it publicly.